Best Practices to Understand eNPS

Collecting and analyzing eNPS data

Best practices for employee engagement survey design and administration

Designing and administering an eNPS or employee engagement survey requires careful consideration to ensure accurate and meaningful results. Here are some best practices to follow:

1. Be concise: An employee engagement survey should be short and focused, enabling employees to complete it quickly. Avoid including unnecessary questions that may lead to survey fatigue and lower response rates.
2. Use a consistent scale: Stick to the standard 0-10 scale when asking for eNPS to ensure consistency across different surveys and benchmarking against industry standards.
3. Include open-ended questions: In addition to the eNPS question, include open-ended questions that allow employees to provide qualitative feedback. This can provide valuable insights into the reasons behind their scores and help identify specific areas for improvement.
4. Anonymity: Adding a layer of anonymity allows for more honest feedback. Employees are more likely to write qualitative feedback when a layer of privacy and security is there.
5. Regularly administer the survey: To monitor changes in employee sentiment and satisfaction levels, administer the eNPS survey at regular intervals — whether that be every few months or every quarter. This will allow you to track progress over time and identify any emerging trends.
6. Communicate survey results: Share the eNPS survey results with employees to demonstrate that their feedback is being taken seriously. Communicate any initiatives taken based on the feedback received. Open communication fosters a community of honesty and transparency.

Analyzing and interpreting employee engagement data

After you get your survey results, it is time to interpret the data! Analyzing employee engagement data is crucial to uncover insights and identify areas of improvement. Consider these points when analyzing employee engagement data:

1. Segment the data: Break down eNPS data by various demographics such as departments, teams, or locations. This will help identify any patterns or differences in employee satisfaction across different groups.
2. Compare eNPS scores: Benchmark your eNPS scores against industry standards and competitors to gain a broader perspective on employee satisfaction levels.
3. Look for trends: Analyze the eNPS scores over time to identify any trends or changes in employee sentiment. Pull up past reports to compare and see if initiatives have improved scores. This can help pinpoint the impact of specific initiatives or events on employee satisfaction.
4. Dive into qualitative feedback: Pay attention to the qualitative feedback provided by employees in open-ended questions. Look for common themes or issues that may require attention.
5. Identify actionable insights: Based on the analysis, identify actionable insights and prioritize areas for improvement. Develop strategies and initiatives to address the identified issues and enhance employee satisfaction.

Understanding engagement data with technology

Interpreting employee engagement data can be difficult and time-consuming.Arbor can help you. Arbor enables leaders to run engagement surveys, capture employee feedback, and instantly view detailed analytics and insights around employee engagement. To learn more about how Arbor can help drive employee engagement within your organization, schedule a demo today.