The AI consultant for real-world insight
continuously hears from
customers and employees, surfacing insights leaders can act on.
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Real people. Real intelligence.
Skip pay-per-interview panels. Start interviewing reality. The signals that matter come from the people doing the work and the customers experiencing it.
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finds the insights you need
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through
at scale
Design and launch high-quality voice interviews to hear from the people in your business.
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Here’s how
works for you
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Create
Umi helps you design curated interviews to surface the insights you need.
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Listen
Umi has thousands of conversations with your frontline — so you don’t have to.
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Understand
Umi transforms scattered conversations into strategic intelligence for you.
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Act
Umi delivers recommendations and action items ready for you to implement.
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An
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that surfaces
insights hiding in plain sight
With Umi
Structured insights from thousands of conversations
Root causes clearly identified
Recommended action items ready to implement
Proactive alerts before problems arise
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Without Umi
Scattered offline conversations
Intelligence trapped in daily routines
Problems you don’t know exist
Emerging issues going unnoticed
Powering operational insights for
We realized most of our complaints weren’t about service — it was wait times at just a few locations.
VP Operations, Hospitality
Store managers were flagging the same issue over and over. Now we can quantify impact.
Regional Director, Retail
People were more candid than they are in surveys. That part surprised me.
Head of Field HR, Hospitality
We caught a training gap before it showed up in customer reviews.
Director of Training, Hospitality
We stopped arguing about anecdotes.
COO, Manufacturing
We didn’t need another dashboard. We just needed to know where to focus.
Location Manager, Transportation
We could tie customer complaints back to specific shifts, not just the location overall.
VP Operations, Retail
We always had plenty of customer data. What we were missing was why the store experience felt inconsistent.
VP Customer Experience, Retail
Operations
Umi finds operational inefficiencies for you
Safety & EHS
Umi catches hazards before they become incidents
People & HR
Umi uncovers what’s driving turnover
Customer Experience
Umi surfaces customer insights at scale
Executives & Transformation
Umi grounds your transformation in frontline reality
Learn more
Learn more
Learn more
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Learn more
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SOC 2 Type 2
Certified for security, availability and confidentiality
End-to-End Encryption
Your data is encrypted in transit and at rest
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24/7 Security Monitoring
Continuous threat detection and response
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GDPR & CCPA
Full compliance with global privacy regulations